Airbnb has up to date its search filters and accessibility assessment course of with the objective of constructing it simpler for folks with disabilities to seek out lodging on its platform, the corporate announced in a blog post.
Hosts can now submit photos of the accessibility options of their houses, and “a specialised workforce of Airbnb brokers” will assessment them to find out in the event that they’re appropriate for folks with disabilities. On its accessibility review page, Airbnb says that this workforce works “with engineers, designers, and others throughout the corporate” however doesn’t particularly state whether or not they’re educated or how they’re certified to acknowledge accessibility options. It notes that its workers has already reviewed and authorized 100,000 accessibility options in 25,000 totally different houses globally, which CEO Brian Chesky famous on Twitter.
We’re reviewing each accessibility characteristic on Airbnb for accuracy. To this point, our brokers have double checked images of options in additional than 25,000 houses. pic.twitter.com/CfDh808qGM
— Brian Chesky (@bchesky) November 9, 2021
Airbnb additionally up to date its search filters for accessibility options. Some filters, like ones for step-free bed room entry and accessible parking areas, will now be proven extra prominently on the search display screen. Airbnb made filters pertaining to huge entryways barely extra particular by including a particular measurement. For instance, as a substitute of “huge entrance to bed room,” Airbnb modified it to “bed room entrance wider than 32 inches.” Because it stands, these 13 filters are nonetheless pretty restricted.
Airbnb additionally introduced that it’s making it simpler to seek out accessible Experiences, enhancing its 11 accessibility filters to permit company to seek out actions close to their rental that supply options like signal language, present entry to accessible loos, happen on a flat floor, and extra. Airbnb can also be requiring hosts to submit detailed details about the accessibility measures they’re taking, which then goes underneath assessment for “description high quality.” Every Expertise itemizing may even clearly present its accessible accessibility options.
In 2017, a examine discovered that Airbnb hosts were more likely to reject guests with disabilities, and in 2018, the corporate rolled out an accessibility update including 21 filters that permit company seek for houses with wider entrances, accessible loos, and extra. The variety of filters has since dropped to 13, which is a bit unusual. Earlier filters, like “huge clearance to mattress,” “accessible peak rest room,” and “handheld showerhead,” are actually lacking from the present checklist. It stays unclear why Airbnb determined to take away gadgets from its checklist quite than add extra. We reached out to Airbnb with a request for remark however didn’t instantly hear again.
Airbnb first began requiring hosts to add images of the accessibility options of their stays in 2019, but it surely’s been lengthy overdue for an replace.