Allegro changes the delivery method. A storm on the web
Users Allegro They discovered that the service they change their preferred delivery method to their packages. He commented on the matter InPostwho drew attention to the observations of Internet users. “Recently, you ask us more and more often: 'Why don't I see inpost delivery on Allegro?' We are not disappearing, this Allegro changes delivery options With many products ” – we read in the Facebook post. The company encouraged users to report all cases of change of delivery.
InPost reacts to the Allegro movement
Wojciech Kądziołka, spokesman for the InPost group said in an interview with Wirtualnemedia.pl that Allegro changes his preferred delivery method in the account settings and chooses a parcel machine, which is much further from the parcel machine. – As you can see from buyers on the platform, the problem is not just about me. Allegro imposes on customers the use of its devicesmaking changes to their account settings. The customer may restore previous settingsi.e. set up again as the preferred inpost parcel machine, however After some time, Allegro will change these settings again. This is really frustrating – he added. In the opinion of the spokesperson of the InPost group “This practice looks like unfair competition“.
Allegro comments
Allegro spokesman and communication director Marcin Gruszka assured that the company's priority is always the customer's experience, which is why Allegro is constantly working on its optimization, but did not explicitly explain why the platform changes the method of delivery of purchased items without the knowledge of users. “We treat all our partners equallyoffering buyers the most available and quality forms of delivery. At the same time, we test individual modules of our platform almost every day – including logistics solutions – which may look and work differently. All this to constantly improve the purchasing experience of our clients ” – he said in a communiqué for the website Wirtualnemedia.pl.
UOKiK initiated an explanatory proceedings
– Market signals have reached the office indicating possible limitation to users of the Allegro.pl platform, freedom of choosing delivery methods, including preferential promotion of their own service by Allegro – Allegro Delivery – he explained Andrzej Janyszko from the Communication Department of the Office of Competition and Consumer Protection (UOKiK) in an interview with xyz.pl. The explanatory proceedings were initiated in this matter “at an angle Possibilities of violating competition rules in the course of explanatory proceedings, initiated by the President of UOKiK on May 27 this year. “
Read also: “Rafał Brzoska scares: 300 million jobs will disappear. We can lose“.
Sources: InPost (Facebook), Virtual media, Virtual Poland, xyz.pl