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Wednesday, June 19, 2024

Amazon, Microsoft, and India crack down on tech help scams

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Amazon, Microsoft, and India’s Central Bureau of Investigation (CBI), the nation’s federal enforcement company, have introduced a serious crackdown on tech help fraud.

The CBI’s submit particulars two instances the place scammers pretended they have been buyer help brokers for 2 “well-known multi-national corporations” (Amazon and Microsoft) via pop-ups that “falsely seemed to be safety alerts” from the businesses.

By way of their scheme, the scammers would get individuals to name a toll-free quantity to one among their name facilities, take over a consumer’s pc remotely, persuade customers of the “pretense of non-existing issues,” and “make them pay tons of of {Dollars} for pointless companies” whereas impersonating as employees for Amazon and Microsoft.

As a part of the crackdown, “the CBI carried out intensive searches in 5 separate {cases} at 76 places throughout a number of states,” the CBI wrote. “Within the wake of Operation Chakra-II, 32 cellphones, 48 laptops / laborious disks, photographs of two servers, 33 SIM playing cards, and pen drives have been confiscated and quite a few financial institution accounts have been freezed. CBI additionally seized a dump of 15 e-mail accounts, illuminating the intricate net of deceit spun by the accused.”

“The unlawful name facilities impacted greater than 2,000 Amazon and Microsoft prospects based within the US, but additionally in Australia, Canada, Germany, Spain, and the UK,” Amazon says in a blog post.

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“This collaboration marks the primary time Microsoft and Amazon have joined forces to fight tech help fraud,” Microsoft’s Amy Hogan-Burney writes in a blog post. “We firmly imagine that partnerships like these usually are not solely mandatory however pivotal in making a safer on-line ecosystem and in extending our protecting attain to a bigger variety of people.”





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