From Tuesday, October 1, employees of tax offices and the National Tax Information will be available under one telephone number, on one nationwide KAS hotline – informs the Ministry of Finance. – They will also be able to safely provide information over the phone on individual matters covered by fiscal secrecy – explains Małgorzata Krok, deputy head of the National Tax Administration.
As announced in the announcement of the Ministry of Finance, a centralized hotline of the National Tax Administration will be launched on October 1, 2024 (CASH). Employees of tax offices and the National Tax Information (KIS) will be available at the following numbers:
1) (+48) 22 330 03 30 – for calls from mobile phones and
2) 801 055 055 – for calls from landline phones.
National Tax Administration (KAS) hotline. What information can you get?
It was explained that those calling the hotline would receive information general tax and customs informationand after confirming your identity with the telePIN code, also individual informationcovered by fiscal secrecy.
Callers will receive, for example: information about the settlement of your overpayments and refunds from tax returns. In addition, general attorneys and users of the organization's account in the e-Tax Office will also be able to obtain individual information about their principals by phone.
The information emphasizes that the rules for providing information by specialized tax offices serving large business entities have not changed. Employees of these offices will be available at the existing telephone numbers.
“Simultaneous handling of up to 5,000 calls”
– The national KAS hotline will enable easier contact with employees of tax offices. Now they will be available under one telephone number. The system we have implemented will support up to 5,000 connections at the same time. Importantly, employees of tax offices will also be able to safely provide information over the phone on individual matters covered by fiscal secrecy. Data protection will be enabled by authentication with a special telePIN code, which can be quickly and easily set in the e-Tax Office – emphasized Małgorzata Krok, deputy head of the National Tax Administration, quoted in the information.
– We strive to ensure that our clients can settle most matters without the need to visit the tax office. The Ministry of Finance is developing the e-Tax Office, where you can settle your taxes and deal with many other matters. Customers log in to it using the login.gov.pl platform, which ensures their security. Now they will be able to contact the tax office by phone just as safely, she added.
The Ministry of Finance emphasized that the KAS hotline is part of the Multichannel Communication Center. It is a modern IT system that ensures fast and professional service for KAS customers in various remote channels.
Doubts about the hotline
In March, a few months after the new form of contact with the tax office was implemented in the first six voivodeships (Greater Poland, Lesser Poland, Łódź, Lower Silesia, Podlaskie and Opole), the “Rzeczpospolita” daily reported that both accounting offices and ordinary people complained alternately . It was more difficult to find out something specific and get things done.
– The central hotline, which replaced a direct phone call to the office, made our work much more difficult – said Sylwia Rzepka, an expert at the Association of Accountants in Poland and co-owner of the Rzepka accounting office, quoted by “Rz”.
– The lady was nice and wanted to help, but later it turned out that in offices they do things differently than she said. I only lost time and money on commuting – reported a reader of the daily. He was sure it would be easier if he called the appropriate office and learned about local customs.
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