As described by the money.pl portaltheir reader lives alone in a heated house gaswhere she uses energy-efficient lighting and has few household appliances. However, the woman commented that her electricity bills began to involve unusual settlements. – According to the contract, I settle for energy every two months with PGE. The first bill I received was PLN 28, which surprised me. When I reported this to PGE, the response was that someone had probably calculated my forecast incorrectly. Then they sent me a correction, which made me shake my head – she described on the website.
The first invoice showed the amount of PLN 1.7 thousand. The next bill reached almost PLN 3 thousand.
Due to the sudden receipt of extremely high bills, the woman decided to file a complaint to Polish Energy Group. She assumed that the settlement could have been influenced by an outdated meter. – The device looks like a worn-out antique – she told money.pl. PGE initially informed the injured party that her complaint was unfounded. In July However, the woman was commissioned to replace the device.
Interestingly, the money.pl interviewee was contacted by a representative of the Distribution System Operator, which deals with measuring electricity consumption and installing meters. – On my questionwhat will happen to the old meter after the replacement, I heard that it will be disposed of. Therefore, I did not agree to dismantling it – the woman commented further. She decided to keep the device, which could be evidence in the case of inflating her bills.
The OSD employee admitted that the meter affected the reading. PGE commented on the situation
During a visit to check the meter, the OSD representative prepared a report in which he stated that the device overstated the reading by almost 1,000 kWh. He told the woman that he could do nothing about it. Based on the document, PGE made a correction and reduced the bill from PLN 3,000 to PLN 900. The money.pl interlocutor was not entirely happy with this. – However, it is still a huge amount – she added.
PGE also informed her that when “the DSO does not have access to the metering and billing system or is unable to take a reading, PGE has the right to issue VAT invoices based on estimated electricity consumption, based on average daily consumption from the last billing period or based on declared consumption.” The company apologized to the woman for the inconvenience and indicated that complaints related to the meter reading and incorrect billing should be submitted to the Distribution System Operator.