Microsoft is engaged on providing a greater customer support expertise powered by OpenAI’s ChatGPT-4 for its visually impaired customers by a partnership with Be My Eyes, an organization that helps visually impaired people sort out on a regular basis duties with the assistance of sighted volunteers.
Microsoft is integrating a digital visible assistant device Be My Eyes created — Be My AI — into its Microsoft Incapacity Reply Desk, permitting visually impaired Microsoft customers to resolve technical points or carry out duties like updating software program with no need the help of a name heart agent. After testing the device earlier this yr on Microsoft customers, Be My Eyes mentioned the device resolved inquiries in 4 minutes on common, which is lower than half the typical name time with human brokers. As well as, solely 10 p.c selected to speak to a human customer support consultant after interacting with the AI device.
Be My AI makes use of OpenAI’s GPT-4 imaginative and prescient mannequin to generate descriptions of a photograph the particular person has taken, like directions for organising a brand new laptop or a product label. By AI-based pure language conversations, the device additionally offers contextual, advice-based steerage to assist customers by numerous points.
“Microsoft is proud to be the primary firm to combine Be My AI into our customer support with the Incapacity Reply Desk. The mixing of Be My AI creates an revolutionary, quick and environment friendly approach for disabled prospects to obtain help from Microsoft,” mentioned Jenny Lay-Flurrie, Microsoft’s chief accessibility officer. “By combining Microsoft’s experience and the revolutionary options from Be My AI™, we’re empowering independence for folks with disabilities.”
Bloomberg reports Be My Eyes CEO Mike Buckley mentioned it’s additionally beta-testing its AI device with different companies, together with Sony, Procter & Gamble, and Hilton.
Be My Eyes was additionally briefly talked about. “OpenAI is proud to work with Be My Eyes,” mentioned Brad Lightcap, the COO of OpenAI. “They’ve used our AI fashions to considerably improve the day by day lives of individuals with low imaginative and prescient or blindness.”
Microsoft’s partnership with Be My Eyes is the corporate’s newest transfer towards making its merchandise extra accessible. Earlier this yr at its annual Microsoft Ability Summit, the corporate launched “Accessibility Assistant” for Microsoft 365, which helps you to know in actual time once you’re writing up inaccessible content material.