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Saturday, December 2, 2023

Canon is getting away with printers that received’t scan sans ink — however HP would possibly pay

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Have been you hoping Canon is likely to be held accountable for its all-in-one printers that mysteriously can’t scan after they’re low on ink, forcing you to purchase extra? Powerful: the lawsuit we told you about final 12 months quietly led to a personal settlement reasonably than turning into an enormous class-action.

I simply checked, and a choose already dismissed David Leacraft’s lawsuit in November, without Canon ever being compelled to point out what occurs whenever you attempt to scan and not using a full ink cartridge. (Quite a few Canon buyer help reps wrote that it merely doesn’t work.)

Right here’s the excellent news: HP, a fair bigger and more shameless producer of printers, remains to be probably dealing with down a class-action swimsuit for a similar apply.

As Reuters reports, a choose has refused to dismiss a lawsuit by Gary Freund and Wayne McMath that alleges many HP printers received’t scan or fax paperwork when their ink cartridges report that they’ve run low.

“Plaintiffs have plausibly alleged that HP had an obligation to reveal and had information of the alleged defect,” wrote Decide Beth Labson Freeman, within the order denying nearly all of HP’s present makes an attempt to dismiss the swimsuit. (You’ll be able to learn it on the backside of this story.)

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Apparently, neither Canon nor HP spent any time attempting to argue their printers do scan after they’re low on ink within the lawsuit responses I’ve learn. Maybe they will’t deny it? Epson, in the meantime, has an entire FAQ devoted to reassuring prospects that it hasn’t pulled that trick since 2008. (Don’t fear, Epson has other forms of printer enshittification.)

HP does appear to be protecting its rear in a method. The corporate’s unique description on Amazon for the Envy 6455e claimed that you would scan issues “at any time when”:

“Print, scan and replica out of your telephone—at any time when, wherever.”
Picture: Amazon and HP through lawsuit grievance

However after I went again now to verify the same product page, it now reads in a different way: HP not claims this printer can scan “at any time when” you need it to. Now, we wait to see whether or not the case can clear the bars wanted to probably turn into an enormous class-action trial, or whether or not it equally settles like Canon, or any variety of different outcomes.

I’m curious: do you will have a printer the place your scanner received’t scan with out ink?

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