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Tuesday, July 16, 2024

Automobile dealerships hit with huge laptop system outage

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CDK World, the corporate that gives administration software program for almost 15,000 automotive dealerships in North America, is down for a second day following a cyberattack, in response to a report from Automotive News. The outage has left automotive dealerships throughout North America unable to entry the inner programs used to trace automotive gross sales, view buyer data, schedule upkeep, and extra.

On Wednesday, CDK advised dealerships that it’s “investigating a cyber incident” and “proactively shut all programs down” whereas addressing the difficulty. Nevertheless, CDK restored its programs shortly after, solely to close them down hours later as a consequence of “an extra cyber incident.”

Many automotive dealerships have had to return to pen and paper whereas CDK’s software program is down. Teddy Morse, the CEO of the Ed Morse Automotive Group, tells Automotive Information that the vendor “can nonetheless take a chunk of paper and stroll it over to the technician and get the job executed.”

CDK nonetheless hasn’t offered any data on the cyber incident that prompted the assault — or who’s behind it. In a press release offered to The Verge, CDK spokesperson Lisa Finney says the corporate will “stay vigilant in our efforts to reinstate our providers and get our sellers again to enterprise as common as shortly as potential.”

There’s nonetheless no phrase on when CDK will restore its service, both. In a message to sellers obtained by Automotive Information, CDK says the outage will doubtless final for “a number of days.”

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Replace, June twentieth: Added a press release from a CDK World spokesperson.



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