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Thursday, July 18, 2024

Cowboy expands at-home e-bike companies to extra riders

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Meaning homeowners of Cowboy e-bikes throughout Europe can now request flat tire fixes, bike setup, common upkeep, and the set up of kid seats or rear racks proper within the Cowboy app with costs beginning at €69 / £69. Better of all, you don’t have to go to one of many firm’s bike retailer companions since a technician will likely be dispatched immediately to the doorstep. The On-Demand service is supposed to enhance Cowboy Care, the corporate’s subscription upkeep service.

Appointments may be booked and managed immediately within the Cowboy app.
Picture: Cowboy

“It’s crucial that clients really feel assured that once they put money into a Cowboy e-bike, they’ll service and preserve it at a time and place most handy for them,” mentioned Cowboy co-founder and CTO Tanguy Goretti an announcement. “Repeatedly investing and bettering our post-sales assist is a large a part of our technique this yr and On-Demand is an enormous a part of that, with extra information to come back in just a few months time.”

The On-Demand service providing is now out there nationwide in Germany, Belgium, the Netherlands, and Luxembourg; in addition to “the capitals area” for France, the UK, Austria, Sweden, Denmark, and Italy (together with Milan); and Glasgow.

Moreover, Cowboy says it’s now partnered with 175 native bike retailers (up from about 100 final July) throughout Europe which presently present over half of all buyer repairs. It plans to accomplice with a further 1,000 by the tip of this yr — which is bold, to say the least.

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