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Monday, May 20, 2024

DoorDash received’t allow you to tip NYC drivers with out the app

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Final week, I positioned an enormous dinner order for myself and a number of other pals via DoorDash. There was no approach so as to add a tip after I positioned my order, however I wasn’t too frightened — DoorDash assured me I’d have the ability to tip after the order was positioned or delivered.

It was the primary time I had used the service since final November, and since then, DoorDash made some massive modifications: in protest of a New York Metropolis regulation guaranteeing a minimal wage for supply drivers, the platform removed the ability to add a tip if you place an order. Now, in New York Metropolis, prospects like myself who wish to proceed tipping should achieve this after their order is positioned.

It wasn’t till I went again so as to add a tip to that dinner order that I noticed simply how tough DoorDash has made the method, even after preliminary fee. On the DoorDash web site on the net, I scoured my receipt and previous order pages for a approach so as to add gratuity. I appeared via my affirmation electronic mail for an “add a tip” choice. Nothing.

The one approach I used to be ready so as to add a tip was by messaging DoorDash help via a chat and asking for a tip to be added manually. Aggravated, I requested why there was no choice after fee so as to add on gratuity to the individual hand-delivering meals to me and acquired a obscure reply about how DoorDash was doing techniques updates. The chat was then abruptly ended.

A check by one other Verge reporter discovered comparable hurdles to tipping. On the DoorDash app, the “add tip” choice is close to the highest when viewing a previous order. However on the net, the choice is nowhere to be discovered. I don’t have the DoorDash app and don’t need it however want to have a straightforward approach so as to add a tip for my drivers.

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DoorDash has a sprawling presence even past its personal app: some eating places use the company’s infrastructure on their very own websites to course of orders. It’s not at all times apparent that DoorDash is concerned, however supply drivers might miss out on suggestions if there are hurdles so as to add gratuity. Take the online ordering page for Han Dynasty, a restaurant in Brooklyn that makes use of DoorDash. There’s no choice to tip at checkout; there’s additionally no point out of the power so as to add a tip after the very fact.

DoorDash didn’t instantly reply to my questions on whether or not it is a bug or a characteristic.

DoorDash’s transfer to bump tipping after ordering is the corporate’s approach of throwing a tantrum over a brand new $17.96 minimal hourly pay charge for supply drivers. In asserting the change in how suggestions are given, DoorDash called New York Metropolis’s regulation “ill-conceived” and “excessive.” Supply employees beforehand earned about $7.09 an hour, regardless of doing a dangerous and often thankless job.

“We all know suggestions are nonetheless an essential approach for customers to point out Dashers their appreciation, so customers will nonetheless have the ability to tip after checkout and for as much as 30 days after they order,” the corporate wrote in its announcement concerning the tipping modifications. And sure, true, there’s nonetheless a approach so as to add a tip to your DoorDash order — the corporate will simply make you leap via hoops to take action.



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