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Wednesday, January 19, 2022

eBay by chance suspended ‘a small quantity’ of customers

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eBay inadvertently suspended an unspecified variety of customers on December third. The platform has since acknowledged the difficulty, noting that customers who had been by chance suspended have acquired a notification to allow them to resolve the difficulty.

Customers throughout social media started reporting that they’ve been suspended from eBay on Friday, regardless of not knowingly breaking any guidelines on the platform. An entire Reddit thread on r/ebay is devoted to the difficulty, and though the unique submit has since been deleted, dozens of different customers have added their very own experiences to the thread. One user describes their very own account of the state of affairs, a lot of which is echoed by different feedback:

Suspended tonight with no likelihood of attraction, did a web-based chat and the lady simply informed me it wouldn’t be mentioned after which lower me off. Member since 1999, 100% Positive, haven’t bought something for years, no disputes, have purchased 5 small gadgets during the last month with no points.

Other users declare that eBay canceled their bids on merchandise that they’ve already bought and acquired, a few of which had been “Purchase It Now” gadgets, which customers can purchase outright. As for the justification for these bans, users say they bought an electronic mail from the corporate saying that they put “the eBay group in danger.” Some users allege that once they contacted eBay’s customer support about it, their bans had been upheld, and no additional data was given to them.

Outdoors of Reddit, users across Twitter additionally complained of the seemingly random suspensions that passed off on the third. The following day, eBay responded to a few of the experiences, noting that customers can DM the @AskeBay Twitter account with their data to type out the difficulty.

“On December third, a small variety of eBay accounts had been inadvertently suspended,” stated eBay spokesperson Trina Somera in a press release to The Verge. “The problem has been resolved and any customers who must take motion have been notified. We remorse any concern this may occasionally have brought on.”

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Though eBay has acknowledged the difficulty, we nonetheless don’t know what number of customers had been by chance suspended, in addition to why this occurred. Nonetheless, we are able to speculate that the mass suspensions would possibly’ve been brought on by some type of error with eBay’s algorithm.





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