It appeared that Fitbit suffered from one other server outage that affected syncing information from units.
The information was first noticed by 9to5Google, and Downdetector reveals a spike in outage reports beginning at about 11AM ET. Some customers additionally posted on Reddit and social media that they skilled points. I attempted syncing my Fitbit Cost 6, and whereas I used to be in a position to pull up the app and provoke a handbook sync, the information didn’t present up inside the app itself. One other colleague tried to obtain the app and was unable to log in. And in contrast to the final outage — which occurred just a month ago — this may increasingly not should do with whether or not you’ve migrated your Fitbit information over to a Google account. One other colleague who hasn’t migrated their information confirmed that they, too, couldn’t sync their machine.
Google confirmed to The Verge that it was conscious that folks have been “experiencing points” and, shortly after, mentioned that the issue had been fastened.
“We’ve addressed the difficulty inflicting some clients to expertise points with the Fitbit app. Anybody nonetheless encountering issues ought to contact customer support,” Google spokesperson Bridget Starkey instructed The Verge. I’ve requested Starkey to make clear what the difficulty was however haven’t but obtained a response.
I’ve written this earlier than, however the Fitbit-Google integration has been a bumpy journey to this point. Whereas this outage was rapidly nipped within the bud, the truth that there have been two other major outages this 12 months doesn’t encourage confidence. As soon as is a mistake, twice is a crimson flag, and 3 times is a sample. The timing can also be troubling, because it’s nonetheless comparatively quickly after Google simply launched the Pixel Watch 2 and the Fitbit Charge 6. Latest selections have additionally angered customers, with many criticizing the brand new app redesign to the purpose the place Google needed to backtrack and address feedback. Fitbit additionally not too long ago pulled their products out of over a dozen nations.