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Sunday, June 23, 2024

Humane warns AI Pin homeowners to ‘instantly’ cease utilizing its charging case

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Out of an abundance of warning, we’re reaching out as we speak to ask that you just instantly cease utilizing and charging your Cost Case Accent attributable to a difficulty with sure battery cells for the Cost Case Accent.

Upon receiving a single report of a charging problem whereas utilizing a third-party USB-C cable and third-party energy supply, we recognized a high quality problem with the battery cell provided by a third-party vendor utilized in your Cost Case Accent.

Our investigation decided that the battery provider was now not assembly our high quality requirements and that there’s a potential that sure battery cells provided by this vendor might pose a fireplace security threat. In consequence, we instantly disqualified this battery vendor whereas we work to establish a brand new vendor to keep away from such points and keep our prime quality requirements.

The difficulty recognized is remoted solely to sure battery cells used within the Cost Case Accent and isn’t associated to the Cost Case Accent {hardware} design.

Importantly, Humane’s Ai Pin, its Battery Booster(s) and Cost Pad will not be affected because the disqualified vendor doesn’t provide batteries or every other elements of these Humane merchandise, and are protected for continued use. 

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Whereas we all know this will likely trigger an inconvenience to you, buyer security is our precedence at Humane. We design Ai Pin and associated equipment with security prime of thoughts, and rigorously check and certify them to relevant US and worldwide security requirements.

We admire your understanding and will probably be offering you with two extra months freed from the Humane subscription. 

Relaxation assured we’re dedicated to your security and satisfaction and can share extra data when we’ve got concluded our investigation.

The Humane Group



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