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Wednesday, April 24, 2024

Microsoft is engaged on an Xbox AI chatbot

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Microsoft is at the moment testing a brand new AI-powered Xbox chatbot that can be utilized to automate help duties. Sources acquainted with Microsoft’s plans inform The Verge that the software program big has been testing an “embodied AI character” that animates when responding to Xbox help queries. I perceive this Xbox AI chatbot is an element of a bigger effort inside Microsoft to use AI to its Xbox platform and companies.

The Xbox AI chatbot is linked to Microsoft’s help paperwork for the Xbox community and ecosystem, and may reply to questions and even course of sport refunds from Microsoft’s help web site. “This agent will help you along with your Xbox help questions,” reads an outline of the Xbox chatbot internally at Microsoft.

Microsoft expanded the testing pool for its Xbox chatbot extra broadly in current days, suggesting that this prototype “Xbox Help Digital Agent” might sooner or later deal with help queries for all Xbox prospects. Microsoft confirmed the existence of its chatbot to The Verge.

“We’re testing an Xbox Help Digital Agent, an inner prototype of an animated character that may question Xbox Help matters with voice or textual content,” says Haiyan Zhang, common supervisor of gaming AI at Xbox, in an announcement to The Verge. “The prototype makes it simpler and faster for gamers to get assist with help matters utilizing pure language, taking info from present Xbox Help pages.”

I’m instructed the Xbox chatbot is much like what Microsoft encourages its personal prospects to construct to automate help duties. Microsoft has its personal Azure AI Bot Service that companies like Vodafone, PwC, and others use to construct conversational AI bots.

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The Xbox chatbot begins by asking gamers “How can I allow you to at the moment?” and may shortly reply to help requests starting from a damaged Xbox to serving to resolve points with paid subscriptions. Sources inform me the Xbox chatbot can also be at the moment being examined internally at Microsoft in opposition to help queries for the Minecraft Realms subscription-based server internet hosting service.

Microsoft’s prototype Xbox chatbot is a part of a broader effort inside Microsoft Gaming to convey AI-powered options and instruments to the Xbox platform and developer instruments. Sources inform me that Microsoft can also be engaged on bringing AI options to sport content material creation, sport operations, and its Xbox platform and gadgets. This contains experimenting with AI-generated artwork and property for video games, AI sport testing, and the generative AI NPCs that Microsoft has already partnered with Inworld to develop.

Microsoft can also be contemplating constructing AI-powered Copilots for security and moderation duties, together with content material moderation on the Xbox platform and to assist with enforcement and appeals processes. Microsoft can also be the way it may add AI-powered assistants into video games, offering methods for gamers to get assist whereas they play.

Xbox staff haven’t publicly acknowledged the broader AI efforts for Microsoft Gaming, partly as a result of the corporate is shifting cautiously because it navigates perceptions round AI in gaming. Microsoft CEO Satya Nadella has been pushing the entire firm’s companies to consider how AI can be utilized in services, however Xbox has largely been targeted on the developer aspect of AI instruments up to now.

Throughout an Xbox all-hands assembly earlier this yr Microsoft executives outlined an “Xbox Everywhere” vision that included “AI innovation” as a key a part of that ambition, alongside its gadget ecosystem and an Xbox platform that lets gamers play wherever they need.

Microsoft teased an ultrapowerful next-generation Xbox simply days after that all-hands assembly, with Xbox president Sarah Bond promising “the most important technical leap you’ll have ever seen in a {hardware} technology.” I perceive a part of that technical leap will contain AI.

Sony is rumored to be making ready to launch a PS5 Pro console later this yr that features PlayStation Spectral Tremendous Decision (PSSR), a picture upscaling method that’s much like Nvidia’s DLSS or AMD’s FSR. AI-powered Picture upscaling on consoles hasn’t been as broadly adopted as PC equivalents of video games, with Immortals of Aveum set to change into the primary console sport with AMD’s FSR 3 body technology support soon. Microsoft can be eager to not fall behind any of Sony’s AI upscaling efforts.

Microsoft is clearly considering so much about AI in gaming, however the way it reveals up first in all probability received’t be the superior methods it’s at the moment debating internally. As an alternative, it may seem with an animated smile while you’re attempting to work out methods to repair an Xbox error code.



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