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Mragowo County. A five-year-old called 911 and saved her mother. “The dispatcher showed her composure”

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Five-year-old Lenka from Mrągowo poviat (Warmińsko-Mazurskie Voivodeship) noticed her mother lying on the bathroom floor and called the emergency number 112. The girl showed coolness and self-control. So was the dispatcher who interviewed her. Maciej Koperski, a paramedic, in an interview with TVN24, draws attention to the role of parents who taught their child to use the emergency number. The mother of the five-year-old is feeling better and is already at home.

The child noticed that the mother was unconscious in the bathroom. It found her phone, dialed 911, and called for help.

READ ALSO: 10-year-old heroine. She saved her grandfather from drowning in the pool, then alerted the authorities

On the recording published by the Warmian-Masurian police, we hear that the girl answered the questions asked by the dispatcher of number 112 very matter-of-factly. She also repeated that there was also a small child in the house.

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Lenka’s mother is already at home

The girl knew the address perfectly well, trying to pronounce it as clearly as possible. She also provided her details, which allowed for quick referral of appropriate help. Uniforms who arrived at the scene found an unconscious woman lying on the ground in the bathroom, who regained consciousness only after the help provided by paramedics called by her daughter.

The younger aspirant Patrycja Karo, the press officer of the District Police Headquarters in Mrągowo, told tvn24.pl that the mother of 5-year-old Lena is already at home. “The woman left the hospital after tests were carried out,” the police officer confirmed.

Five-year-old girl called 911 and saved her mom (audio recording) Warmian-Masurian Police, Shutterstock

Role of parents and dispatcher

Maciej Koperski, a paramedic with many years of experience, said on Sunday on TVN24 that parents who taught their child to use the emergency number are also heroes. A key role was also played by the dispatcher, who showed composure and extracted the most important information from the child in the right way.

“She spoke to a small child in the right, specific way. It’s a matter of acquiring certain skills depending on your seniority. Certainly, beginners have a bigger problem with this than people who had such conversations and had a chance to conduct resuscitation over the phone. They are able to pass this information to the people who should perform it in a calm and controlled manner – emphasized Maciej Koperski.

Education of children

And he added: – A big challenge is certainly to control emotions, both your own and that of this child. As rescuers, we also try to teach, educate and persuade parents to teach the child exactly where he lives. This is all to make it easier for medical services to reach you.

The five-year-old called 911. The information she provided allowed for quick referral of help (illustration photo) Warmian-Masurian Police

Koperski stressed that, first of all, it is necessary to teach children that there is such a thing as an emergency number, and that this is where to seek help. Parents, on the other hand, do not have to inform their children about their diseases. Let them say that if anything happened, there is a folder with medical records in a given place in the apartment, so that it can be accessed. Let the child know that if anything happens, he can hand over this briefcase to the rescuers who will arrive on the spot, concluded the rescuer.

Main photo source: Warmian-Masurian Police

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