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Thursday, November 30, 2023

PKO BP. The largest bank in Poland may block access to some customers’ accounts, PKO BP explains

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PKO Bank Polski informed about the possibility of partially blocking access to the IKO application and the iPKO website. This will happen if we have an invalid identity document.

PKO BP published a message in which it stated that if the client’s identity document, which is provided at the bank, has expired, access to the IKO application and the iPKO service will be partially blocked after 30 days for security reasons. It is about financial management, i.e. ordering transfers or checking transaction history, and the ability to submit applications and conclude online contracts, e.g. deposits, insurance or loans.

PKO BP on updating the document

“To continue using all the features, you need to update the document” – emphasized in the message.

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The document can be updated in two ways – in the IKO application or in the iPKO service.

In the case of the IKO application, select your profile in the upper left corner, then “Your data”, “Identity document” and the “Change identity document” option.

In order to update data in the iPKO service, you also need to select your profile in the upper right corner, and then: “Settings”, “Profile and data”, “Identity document” and “Change”.

In addition, customers can change the document details by phone 800 302 302 or in a branch.

At the end of the first quarter of 2023, the PKO Bank Polski Group had 11.7 million customers. In turn, the number of active IKO applications exceeded 7.4 million. Since its launch, users have made about 2 billion transactions.

Main photo source: Shutterstock



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