Ryanair criticises Bordeaux Airport after passenger in wheelchair sure for Edinburgh left behind | UK Information


Ryanair has criticised a French airport after a airplane sure for Scotland was compelled to U-turn on the runway after it was found a passenger in a wheelchair had been left behind.

The funds airline has blamed Bordeaux Airport for the blunder, branding the incident “unacceptable”.

Ryanair stated the airport failed to offer the passenger with “the particular help required” and claimed that crew had been “misinformed” that each one passengers had been boarded when that was not the case.

Bordeaux Airport has been contacted for remark.

Flight FR 6700 was resulting from depart from Bordeaux to Edinburgh at 10pm on Tuesday.

The airplane had began to taxi on to the runway for take-off when the error was found.

The pilot then returned to choose up the lacking passenger.

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Ryanair stated it was working with the airport to make sure “this doesn’t recur”.

In a press release, the airline stated: “It’s unacceptable that Bordeaux Airport failed to offer this passenger with the particular help required to board this flight from Bordeaux to Edinburgh regardless of Ryanair paying for this service.

“Not solely did they fail to board this passenger, however they misinformed the crew on this flight that each one passengers had been boarded when actually this passenger had not, and the plane started to taxi on to the runway.

“Floor employees at Bordeaux Airport realised their error and notified the crew who returned to face with a purpose to board the passenger.

“It’s abysmal that Ryanair clients requiring particular help are being let down by Bordeaux Airport and we’re working with them to make sure that this doesn’t recur.”

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