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Saturday, October 23, 2021

Slack is down for some folks, and naturally, the issue is DNS

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Slack seems to be having points for some folks, with studies coming in of customers who can’t connect with the service, obtain errors when attempting to ship messages, and might’t even access Slack’s website. The problem doesn’t seem to have an effect on everybody, and Slack hasn’t gone so far as calling it an outage on its status page. The variations in experiences pointed to a doable routing difficulty or the much more doubtless wrongdoer, DNS (it’s at all times DNS).

At 3:50PM ET, Slack confirmed what we suspected and what others had already figured out — it was DNS.

A few of my co-workers have had points right this moment, whereas it’s working fantastic for others (together with, sadly, me). It’s unclear how widespread the problems are — DownDetector only shows a thousand or so reports.

The corporate says it’s engaged on a repair for the difficulty, however the incident report page says it’s been ongoing since round 12:30PM ET, or 9:30AM PT.

If you happen to’re nonetheless having bother connecting, then both you or your ISP might have to flush your cached DNS info. One option to get linked in case your ISP’s info hasn’t been up to date is to make use of alternate DNS servers, like Google’s ( and eight.8.4.4) or Cloudflare.

We’re conscious of connectivity points associated to DNS which are impacting a small subset of customers. This difficulty was attributable to our personal change and never associated to any third-party DNS software program and providers. With a purpose to resolve this sooner, your ISP (Web Service Supplier) might want to flush their DNS file for slack.com. Please attain out to your networking group to offer them with this info.

We count on all clients’ connectivity points to be resolved inside the subsequent 24 hours. We all know how vital it’s for folks to remain linked and we apologize for this disruption.

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If all that fails, perhaps it’s the universe telling you to take a stroll or {cook} your self one thing good. When the chat app ultimately comes again, it’ll in all probability accomplish that in a little bit of a wave — you may simply inform your boss that it got here again a bit later for you and that you just have been actually attempting to message them about that draft, trustworthy.

Replace September thirtieth, 4:18PM ET: Added DNS outage info and doable fixes.

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