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Some Google Drive for Desktop customers are lacking months of recordsdata

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Google says it’s investigating Google Drive customers’ stories claiming that their private recordsdata have unexpectedly vanished from the cloud service. The corporate acknowledged the issue today in a brand new Google group help thread and believes it includes a “restricted subset” of Google Drive for desktop app customers. Google notes it’s a sync challenge for Google Drive desktop variations by means of

One of many customers, who misplaced all of their Google Drive information going again to Might, found the unwelcome shock final week and took their grievances to Google’s group help web site, as reported by The Register. Google’s help group, because the consumer explains, walked them by means of an information restoration course of, together with trying to backup and restore a DriveFS folder, however to no avail.

Presently, the thread has 192 customers who clicked the “I’ve the identical query” button and has a handful of panicked commenters with very related points. One consumer famous that their “IT man” couldn’t discover any traces of the recordsdata, and one other famous that Google requested for an export of their drive diagnostic information.

A Google Drive group member named Saitej posted a warning telling customers not to click on “disconnect account” inside the Google Drive for desktop. Additionally they warned towards deleting or transferring the app information folder, which is situated in:

Saitej additionally recommends customers make a backup copy of the app folder elsewhere, simply in case.

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