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Saturday, October 23, 2021

A few of Verizon’s Seen cell community clients say they’ve been hacked

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Some clients of Verizon’s Seen service are utilizing social media to say that hackers have accessed their accounts, changed their information to lock them out, and in some {cases} even ordered phones utilizing their fee information (via XDA). For those who’re not acquainted, Seen is a cell service owned and operated by Verizon that pitches itself as a inexpensive, “all-digital” community, that means there aren’t any bodily shops such as you’d get with a standard provider. Beginning on Monday, clients on each Twitter and Reddit reported en masse that they’d been getting emails from the corporate about modified passwords and addresses, and that they’ve had difficulties contacting the company’s chat support.

Seen’s customer support account on Twitter seemingly hasn’t addressed the problem, moreover directing upset customers to its DMs. A consumer marked as a Seen worker on the subreddit posted a statement on Monday afternoon, saying {that a} “small quantity” of accounts have been affected, however that the corporate didn’t consider its methods had been breached. The assertion did suggest that customers change their passwords, however as many commenters identified (and as I can verify), the password reset system at the moment isn’t working. Verizon didn’t instantly reply to a request for remark from The Verge.

I’m a Seen buyer myself (I switched from T-Cellular for causes unrelated to its recent massive data breach, however am very thrilled to presumably have been double-owned) and thus far my account doesn’t appear to be compromised. I’m in a position to log in on-line and ensure my order historical past doesn’t have something untoward, and opening the app is working like regular (although I obtained a couple of errors earlier within the day). I haven’t obtained any emails, texts, or different communications from the corporate concerning this case.

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The error message I obtained earlier attempting to log into the app.

With out a lot official phrase from the corporate, it’s onerous to say precisely how the reported breaches occurred, and what any potential hackers have entry to — although we’ll preserve you up to date if we hear again. With many safety breaches, the recommendation is to alter your password and be sure to have two-factor authentication turned on, however Seen currently doesn’t support 2FA. Hopefully, incidents like this the place some clients are seeing $1,000-plus charges on their bank cards from Seen could make that function the next precedence.

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