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Temu faces authorized problem over ‘manipulative practices’ | Science & Tech Information

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Temu is going through a recent authorized grievance filed by 17 firms within the European Union.

The Chinese on-line retailer is accused of “failing to guard shoppers” and “utilizing manipulative practices that are unlawful below current EU laws”, in accordance with consumer group BEUC.

Temu was solely launched in September 2022, however has shortly grow to be some of the well-liked on-line marketplaces worldwide.

Within the UK, it was probably the most downloaded app in 2023 however it’s now going through difficulties within the EU.

The authorized grievance alleges the corporate is breaking new guidelines that imply irrespective of the place the corporate is predicated, merchandise should adjust to European regulation in the event that they promote to European shoppers.

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Shopper group Which? discovered weapons for sale on {the marketplace} and heaters that “could explode” however now warns UK firms wouldn’t have the power to problem the Chinese language retailer.

“It’s Positive to see different shopper teams throughout Europe becoming a member of collectively to carry Temu to account for failing to stop unsafe merchandise ending up in individuals’s properties,” mentioned Which’s director of coverage and advocacy Rocio Concha.

“Nevertheless, the UK dangers being left behind as weak shopper safety legal guidelines make it harder to take efficient motion in opposition to Temu and different on-line marketplaces.”

The authorized grievance accuses the corporate of “manipulative practices” like making it more durable to delete your account than to set it up, and deceptive prospects on pricing.

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It additionally accuses Temu of permitting a few of its merchants to be untraceable by shoppers, which is in opposition to EU legal guidelines.

“Temu fails to know the merchants promoting on its platform and will not be able to make sure that all of the merchandise offered by these merchants adjust to EU requirements,” reads the grievance.

It additionally alleges Temu shouldn’t be clear sufficient about why sure merchandise are really useful to customers, which can also be in opposition to EU regulation.

Temu informed Sky Information in an announcement: “Our dedication to compliance and our willingness to interact stakeholders globally might be seen in our proactive actions.

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“Previously week, Temu entered a cease-and-desist declaration with Germany’s [Federation of German Consumer Organisations], committing to addressing considerations raised about our practices.

“Moreover, on Monday, Temu signed a product security pledge with South Korea’s Truthful Commerce Fee, committing to a complete system to detect, forestall, and take away unsafe merchandise from circulation.

“Relating to the BEUC grievance, we take it very critically and can research it totally. We hope to proceed our dialogue with the related stakeholders to enhance Temu’s service for shoppers.”

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