In the three -quarters of the inspected gastronomic premises, irregularities were detected – the Office of Competition and Consumer Protection alerts. “The consumer has the right to complain, if the meal is not in line with the order – stale, something is missing or a replacement of the ingredient has been used without his previous consent,” reminds the office.
– These are not good results – says Małgorzata Cieloch from the Office of Competition and Consumer Protection, explaining that first of all it was checked how the prices of dishes and dishes that are prepared and how consumers are served.
Consumer rights in the restaurant
The office first points out that The price list should be in a public place – inside or outside the premises. It should contain the full name of the dish, quantity/ number or weight of the meal after thermal treatment and price.
– First of all, we should be aware that, as consumers, customers of a given place, a given place, we should have clear information about the price of the dish we order, i.e. this price of dishes and services, if such a service is, for example, service, they must be given clearly and reliably and placed in the price list. Price lists must provide full names of dishes with quantity and weight. – explains Cieloch.
He adds, “The weight is an important issue because it particularly plays an important role in the holidays“. – Let's remember that The weight should apply to the dish after preparationnot before preparation. The consumer should receive a price list before placing an order – he reserves.
– It is also important that in the case of declared ingredients that the restaurateur would like to replace with some other counterparts, he must do it with the consumer's consent and inform him much earlier – he adds.
Changing the ingredient only with the consumer's consentUOKiK
Possibility to submit a complaint
It also reminds that we have the right to complain. He explains that we can advertise the gastronomic service improperly performed, i.e. for a cold dish, for a small weight in relation to what has been determined, or no clear information about the composition.
UOKiK It also points out that additional fees, e.g. for service or take -out packaging, should be given before placing the order – in the menu or orally.
– It is important that if we see unreliable service or we have experiences related to the fact that there is no information as to the price or added service, in such cases, please notify the nearest Provincial Inspectorate for the Trade Inspection – says Cieloch.
Source of the main photo: Darek Delmanowicz/PAP