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Thursday, December 2, 2021

Warsaw. They received an automatic quarantine message. It turned out to be a failure

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Incorrect information about the referral to quarantine was received by some students of one of the schools in Warsaw and their family members – such signals influenced Kontakt 24. As unofficially established by tvn24.pl, the system crashed, and incorrect information also appeared in other parts of Poland. The problem is supposed to concern people who were sent to quarantine and were supposed to end it on November 5 or 6.

“A lot of people get a message that they are in quarantine. The machine is calling. People who do not need to be in quarantine get their phone.” The parents of students from one of the schools in Warsaw informed us about the case on Sunday at Contact 24. When, surprised by this information, they tried to verify it by calling the Sanepid hotline, they found out that it was a wrong message, which they had received as a result of the failure.

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Failure in the sanitary service system

As the tvn24.pl portal has learned unofficially, there has indeed been a system failure and it seems that not only in Warsaw. Parents of children from other parts of Poland were to receive similar messages on Sunday. The problem is supposed to concern people who were sent to quarantine and were supposed to end it on November 5 or 6. It is not known how many people may have received such erroneous information.

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The reports were unofficially confirmed by the employees of the Sanitary and Epidemiological Station. We are waiting for a position on this matter from the Provincial Sanitary and Epidemiological Station in Warsaw and the Chief Sanitary Inspectorate. We directed inquiries to these institutions.

How to check your status?

On the website of the Sanitary and Epidemiological Station, in the message on how automatic notifications work, you can find information on how to check whether we have actually been quarantined.

“If you want to explain your status, fill in the form available on the website www.gov.pl/koronawirus or contact the hotline of the Sanitary and Epidemiological Station at 22 25 00 115“- we read on the website.

Main photo source: Shutterstock



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