Recently Doda she raised the issue of the huge electricity bill she received online mother, Wanda Rabczewska. The energy company was not supposed to send invoices to the senior for several months and then sent a compensation of PLN 24,000. In Sunday's editionHello, this is Polsat” Wanda Rabczewska decided to bring this situation closer to the audience.
Wanda Rabczewska feels cheated by the energy company
Wanda Rabczewska in “Hello, here polsat” she confessed that the energy company's policy caused her to incur huge costs. Due to the lack of regular invoices, she was unable to control energy consumption in her home. Doda's mother emphasized that such a situation could be very troublesome for many retirees who have no chance in the fight. with the energy giant. – Z comments for late sending of an invoice after six months I was faced with huge costs. (…) I had two stoves: a gas furnace for 10 years and the popular coal stove, but because of the “Clean Air” campaign, I removed the stove and installed an electric stove in its place. Since I have photovoltaics (…) which produces a lot of energy in the summer, I decided to use the excess energy in the winter. I turned on the electric furnace thinking that I would track the consumption of this overproduction based on the invoices sent to me. (…) Until now, invoices have always been sent every two months. (…) These invoices did not arrive after two, four, six months… At the end of the sixth month, the invoice finally arrived and it turned out that enough that I was using all the excess production from photovoltaics, I also had to pay a huge amount. (…) If it had come after two months, I would have had the opportunity to react and turn it off furnace electric and switching to a gas furnace. And I didn't have this opportunity – Wanda Rabczewska complained in “Hello Tu Polsat”.
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The energy company commented on the case of Wanda Rabczewska
The Eska editorial team decided to contact Energa, which is a party to the case. In response, we read that the delay in sending invoices is due to legislative changes about which customers were informed. – In the described case, a judgment was issued dismissing the claim. The judgment is not final. In the indicated period (late 2022 and early 2023), prosumer customers received their invoices with a delay. This resulted from the need to adapt the settlement system to legislative changes. The company informed customers about interruptions in invoicing in messages on the website. We are aware that interruptions in invoicing related to the implementation of new functionalities may be an inconvenience for customers. We make every effort to ensure that such situations occur as few as possible, said Katarzyna Dziadul from Energa in a conversation with Eska.