They were supposed to fly from Warsaw to Hurghada on Thursday morning, but their flight was postponed again. The problem with flying on holiday affected about 200 people, they flew to Egypt only late on Friday evening. We received information and photos from Okęcie on Kontakt 24.
Mr. Emil, one of the passengers on the flight (FT1502) to Egypt, wrote to Contact 24 about a 24-hour delay. He said the flight was scheduled for Thursday at 8:15 a.m., but on Friday morning the tourists were still at Chopin Airport.
– We fly with flyEgypt. We're at the airport, no one knows anything. We were taken out of the departures hall twice: yesterday and now. Yesterday around 3 p.m. we received a hotel and a transfer to the hotel. Then we were told that the flight would depart at 2:00, so we had to arrive at the airport at midnight. But the plane did not have any permission to depart and the flight did not take place – Mr. Emil told the Kontakt 24 editorial office on Friday.
He then informed us that the flight was to take place around 6 p.m. – This was now told to us by the stewardess who took us out of the departures hall. We are currently in the main hall, near the reception. We collected our luggage and waited. About 200 people are waiting – our reader described the situation. In the next conversation, he said about staying at the hotel again.
Finally, the flight started around 10.30 p.m.
Travel agency: customers are informed about delays
We asked the organizer of the trip, Itaka, about the cause of the confusion. Ewa Maruszak from Itaka's press office said that Itaka's clients were 90 people, the rest were clients of other agencies. The flight was supposed to be chartered by flyEgypt.
– The delay was caused by operational reasons on the carrier's side. We sent information to customers by text message as quickly as we received it from the supplier. The first one – at 10:26 yesterday (Thursday – ed.), about the delay, along with information that we would provide further information in subsequent messages – informed Maruszak. As she assured, later customers were informed many times about further steps, including the new departure time, transfer to the hotel, luggage.
Ithaca's spokeswoman assured that no one was left without help. – The clients have been re-accommodated in the hotel, where they will wait for their transfer. They are kept informed about the development of the situation, she noted.
Maruszak also reported that on Thursday afternoon, customers received information by phone about the possibility of changing their reservation. – Customers can also apply for compensation from the carrier under WE261 (compensation for disrupted flights – ed.) – she concluded.
Kontakt24, tvnwarszawa.pl
Main image source: Eeeemil/Contact 24