“Friday the 13th has unfortunately caught up with us. Currently, our online and mobile banking is operating to a limited extent (you can make a transfer and check your balance). There may be problems with card payments. We are working to restore the full availability of our systems as soon as possible. We apologize to you,” he informed. bank ING Poland on Facebook Friday afternoon.
ING Bank is battling a system failure. Many functions are not working
On ING website it was stated that from 4 pm some functions may not work Application Moje ING (customers can still log in, check their account balance and send transfers), logging in to ING Business, card payments (payments in stores above the amount requiring confirmation, ATM withdrawals and online card payments with 3D Secure protection) and Blik payments.
At 7 p.m. (during writing article) the bank informed about the ongoing works to solve problems with the system. “We apologize for the inconvenience. Keep your fingers crossed for us,” the bank added in a statement.
The first reports of disruptions appeared at 3:30 p.m.
According to the website data Down detectorwhich monitors the status and operation of specific services and portals in real time, the first reports from users about failures at ING Bank Śląski began to appear around 3:30 p.m. After 4 p.m., at the peak, over 10,000 reports were recorded.
Importantly, the service revealed that 72 percent of reported difficulties related to ING concern mobile banking, 23 percent online banking, and 5 percent transferring money.