In November 2024, a plane from Katowice to German Dortmund flew away without 42 passengers. He did not wait for people who got stuck in the queue for security control. Until now, none of the passengers has received compensation for a lost flight. – We are not responsible, we cannot pay compensation – informs the airport. Who is responsible then?
The incident occurred on November 12 at the Katowice-Pyrzowice airport. There, the Ryanair plane did not wait for a group of 42 passengers who got stuck in a queue for security control. As the passenger reported, “there was a huge embolism, there were 11 flights in an hour, so there was two thousand people to this control.” When the passengers got out of the safety control – the goal to board the deck was already closed.
In November, Alicja Wójcik-GoÅ‚Ä™biowska, a representative of Ryanair, informed us that “the standard procedure is to close our entrance gates on time so that we could provide punctual departure.” And she added, “we regret that delays in safety control at the airport in Katowice, which are completely outside our control, caused that passengers did not make their flight.”
Ryanair aircraft at the Katowice-Pyrzowice airportJakub, reader
The airport asked all passengers who did not fly to Dortmund, to make a written complaint on the website of the Katowice airport. After more than two months after the incident, none of the injured passengers still received compensation.
– We submitted a complaint according to what the spokesman recommended us in the media. Of course, they were all rejected and an external company, a security agency, as an entity to which we should lodge any complaints and claims were indicated. Of course, we did it, but it should not be this way, we as passengers buying a presumption of a ticket, we have established a contract with the airport. This airport should compensate for the losses, and then possibly claim his claims from the agency – says Mr. Jakub.
“We are not responsible, we cannot pay”
In this case, the editors of TVN24 contacted Piotr Adamczyk, a press spokesman for Katowice Airport. According to the airport, the company is not responsible for the fact that 42 passengers did not fly to German.
“GórnoÅ›lÄ…skie Towarzystwo Lotnicze SA ordered a specialized external entity – a consortium of companies in Katowice AirPort of luggage safety and people. Therefore, our company is not responsible for the activities of this entity. Thus, if we are not responsible, we cannot pay compensation for the entity The third.
Only that the agency dealing with security control also rejected passengers' claims.
42 passengers did not fly to GermanyJakub, reader
We contacted the Guarantor Protection Agency, which is responsible for conducting a safety inspection at the Katowice-Pyrzowice airport.
“The company Gwarrant Agencja Oblota sp. ZOO provides full -scale services in accordance with the established terms of the contract. All obligations were fulfilled in accordance with applicable provisions and requirements of cooperation. In the case of any questions regarding the services provided services, complaints or possible reservations, we are asking for direct contact with representatives Katowice Airport ” – said Edward Kuczer, President of the Board of the Security Agency Guard.
– Everyone regrets the situation, but nobody wants to take responsibility. The situation is quite bizarre, over two months have passed, and we are still switching to letters – says the passenger.
Mr. Jakub admitted that if he failed to receive compensation by contacting the airport, he did not rule out entering into court.
Who owes for delays?
We asked about this matter at the Competition and Consumer Protection Office. In response, we read that “claims in the present case cannot be sent to the carrier, because it does not affect the efficiency of the safety control process.”
“If it is difficult for us to clearly determine which of the other sides has been at fault in this situation, we would be prompted to direct our claims to the airport manager, who could overestimate the possibilities of handling a larger number of passengers in a short time and not sign contracts appropriate to the situation with a security company, assuming that their statement on meeting the terms of signed contracts is in line with the facts, “says Renata Yanisiv, coordinator of the European Consumer Center of UOKiK.
Passengers can also direct their applications to the Municipal Consumer Ombudsman in Katowice. As we found out, by the end of December no application of a resident of Katowice was received there to intervene in this matter.
“After exhausting the path of the complaint, if the consumer's claim is not satisfied, a person may ask the Consumer Ombudsman in his place of residence for the analysis of the case and the possible applying to the entrepreneur. in Poland ” – explains Katarzyna Daab -Borkowska, a city spokeswoman for consumer from the City Hall in Katowice.
Source of the main photo: Jakub, reader