An ongoing outage is stopping Amazon Kindle customers from downloading each new and beforehand bought books to their e-readers. In keeping with moderators responding to users reporting the difficulty on Amazon’s assist boards, the corporate is conscious of the difficulty and is “presently working to resolve it.” Trying different troubleshooting steps, like resetting the machine, has not mounted the issues, so customers might have to attend this one out for now.
Good e-Reader reported the issue on Wednesday, noting a response from Amazon assist saying it’s the results of “server points” and that “it will be at the least 48 hours earlier than ebooks began downloading once more, nevertheless it might be longer.”
The Verge has contacted Amazon for particulars, and we’ll replace this put up if we discover out any further particulars.
Customers on Reddit are sharing similar issues with their Kindles, and on Amazon’s support forums, there are a number of studies that Kindles are solely capable of obtain the title and canopy artwork of books earlier than the progress indicator will get caught at 1 p.c. The outage additionally appears to be affecting books customers are attempting to obtain from Overdrive to their Kindle gadgets utilizing Libby. Nevertheless, downloading books to the iOS and Android Amazon Kindle apps just isn’t affected.
This newest difficulty comes every week after a number of Kindle users on Reddit reported an issue with Amazon’s “Ship to Kindle” characteristic, which permits ebooks and paperwork to be sideloaded onto the e-readers with out having to plug them into a pc. Some customers acquired error messages telling them their information “couldn’t be delivered as a result of a service error,” whereas different customers within the thread have been nonetheless seeing issues with the service earlier this week.