HP is coping with a foul firmware replace that has been bricking some OfficeJet printers. Based on reporting from Bleeping Computer, the defective firmware was launched globally earlier this month, and affected clients are seeing a blue display screen with the error code “83C0000B” on the printer’s touchscreen.
In HP’s help boards, clients in numerous international locations have been asking in regards to the challenge. One printer proprietor notes that the blue display screen error gained’t even allow them to entry the machine’s service menu. One other couple of shoppers had been instructed to attend till Could sixteenth for an answer, however as of at present, HP nonetheless has but to resolve the problem.
“Our groups are working diligently to deal with the blue display screen error affecting a restricted quantity HP OfficeJet Professional 9020e and HP OfficeJet 8010e sequence printers,” HP’s communications supervisor Nick Lucido writes in an electronic mail to The Verge. “We’re recommending clients experiencing the error to contact our buyer help group for help https://help.hp.com.”
HP had despatched Bleeping Pc largely the identical message, which was revealed on Saturday. One notable replace at present is HP’s acknowledgment of the defective firmware challenge affecting not solely the 9020e sequence however now additionally the OfficeJet 8010e. Bleeping Pc had listed the affected printers to be variations of HP’s OfficeJet 9020e fashions, together with HP OfficeJet Professional 9022e, Professional 9025e, Professional 9020e All-in-One, and Professional 9025e All-in-One Printer.
This isn’t the one HP-induced headache the corporate has introduced upon its printer clients as of late — a few of which have been intentional. Earlier this yr, HP launched updates that may block printers from accepting third-party ink sources, one thing the corporate has completed earlier than and was even hit with a class-action lawsuit that was settled for $1.5 million.
Printer producers like HP have been infamous for locking down ink, because it’s probably the most worthwhile a part of the printer enterprise. However including what’s basically DRM on ink cartridges could cause different points. The Verge’s senior critiques editor, Nathan Edwards, needed to undergo 57 easy steps to get his imported HP printer to just accept real HP Instantaneous Ink cartridges state-side.
The stresses of realizing a printer is only for printing, however realizing it’s additionally not going to try this one factor, can put you in a sobering state. Simply bear in mind, there’s a printer on the market that’s just fine and does what it’s supposed to do — and with no poorly crafted firmwares (that I’m conscious of).