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Saturday, December 9, 2023

WD refused to reply our questions on its self-wiping SanDisk SSDs

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Eleven days in the past, we despatched these inquiries to Western Digital’s head of PR and published them publicly on The Verge:

We have now now acquired a response from Western Digital head of PR Robin Schultz, however nothing in regards to the firm’s stance has modified. Schultz repeatedly refused to reply any of our questions. Her assertion doesn’t even comprise an acknowledgment of the problem and has no particular timeline for any actual solutions.

The one cause we’re printing Western Digital’s assertion is so you’ll be able to see it for your self:

In response to latest experiences of issues about particular Western Digital moveable SSD merchandise, we need to guarantee our valued clients that we’re taking all measures essential to handle any product-related points. We perceive the importance of our merchandise to our clients and we take these issues very significantly. We’re conducting a complete assessment to achieve an intensive understanding of the problems.

After getting the assertion, we requested Schultz thrice whether or not Western Digital would reply our questions. Every time, she deflected. She additionally wouldn’t present any concept of when the corporate would possibly share its conclusions — if ever.

There is one potential cause Western Digital is lastly talking up and but saying nothing: the corporate simply received sued. As The Register reports, California resident Nathan Krum has filed a potential class motion lawsuit, citing breach of contract, fraudulent and unfair enterprise practices, and plenty of different claims. Krum is suing over each the SanDisk Excessive drive itself and damages for any knowledge misplaced. You may learn the total grievance on the backside of this story.

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I received’t be shopping for a Western Digital or SanDisk product anytime quickly.

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