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Thursday, June 13, 2024

Western Digital NAS drives flash three-year ‘warning’ in Synology DSM

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In the event you’ve owned an HP laser printer like I’ve, you’ve most likely changed a toner cartridge simply because the printer warned you it was depleted. However buried within the printer’s settings is a way to override the message and proceed printing 100, 200, and even an indefinite variety of sheets — as a result of shocker: the toner is definitely nonetheless good regardless of the alert.

That “low toner” warning is much like what homeowners of some Western Digital storage drives say they’re seeing with its onerous drives and diagnostic software program. Ars Technica reports many Synology customers are coping with warning alerts that the Western Digital onerous disks they’re utilizing of their NAS are unhealthy. The Synology alert is triggered as a result of the Western Digital disks’ WDDA analytics — inside SMART knowledge that experiences utilization stats and screens well being — appear to be set by the producer to flash a warning after it’s been powered on for 3 years.

In March, person andrewilley on the Synology-focused discussion board SynoForum discovered the warnings happened to two of their drives, each operating for roughly 26,400 hours, or a number of days after three years. On prime of that, the person notes the guarantee for the drives additionally expired on the three-year mark. And final month, YouTuber SpaceRex pointed out that these warnings can get individuals to overlook actual points like reallocated sectors.

Some say that Synology could possibly be at fault for signaling the alarms on its product to react to Western Digital’s timer and hoping customers purchase that firm’s disks as a substitute. However tech YouTuber SpaceRex doesn’t assume so. He discovered that Western Digital’s documentation that’s legitimate for Synology’s NAS system software program DSM 7 or later signifies to flag for drive substitute as a recommended action on the three-year mark.

Being on for an prolonged time period alone, very like a printer solely counting what number of sheets of paper ran by means of it (and never how a lot ink was truly used), is at finest an arbitrary motive to point a drive is in unhealthy well being and must be changed. We reached out to Western Digital to be taught extra about why the drives are set this manner however haven’t heard again on the time of publishing.

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The Synology subreddit has had discussions about how to disable WDDA and thereby ignore the warning to make use of all Synology options once more. Nevertheless, proper now, the subreddit is a part of the Reddit blackout to protest the corporate’s intense monetization of APIs, marking all threads non-public.

Western Digital has made another eyebrow-raising strikes earlier than. The company was sued attributable to sneakily refreshing a few of its Pink NAS drives with shingled magnetic recording (SMR) ones that may maintain extra knowledge per disk by overlapping knowledge at the price of write velocity and longevity. Additionally, SanDisk, which is owned by Western Digital, just lately had its Excessive Professional moveable SSD go on an erasing spree for some customers, and Western Digital’s personal NAS units with cloud companies went down earlier this yr attributable to a security breach.

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