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Wednesday, February 21, 2024

Patreon points are inflicting paused payouts and canceled subscriptions

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Two simultaneous points with funds on Patreon are inflicting issues for each creators and followers.

Some Patreon creators are unable to entry their earnings because of a problem with a payout supplier. The problem first began earlier this week with creators saying their payout makes an attempt have been failing.

On the similar time, some Patreon subscribers are getting notices that their funds are being flagged as fraudulent by their banks. Because of this, followers are seeing canceled subscriptions, with some saying they’re unable to see the record of creators they have been subscribed to earlier than. On Reddit, one creator said they abruptly misplaced a whole bunch of subscribers on August 1st.

Patreon spokesperson Ellen Satterwhite says the 2 points are unrelated. Satterwhite says the creator payout issues stem from one fee companion and that others should not affected. In a tweet, the corporate mentioned it had briefly disabled Payoneer funds, one of many strategies creators can use to money out their earnings.

The corporate has seen “a barely higher-than-normal quantity” of funds get flagged, although Satterwhite didn’t elaborate on the determine or what should be blamed for the problems.

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“We’re sorry for the inconvenience this may increasingly trigger creators and their patrons,” Satterwhite mentioned in an electronic mail.

One rationalization that customers have floated was that Patreon had switched to processing funds in Eire as an alternative of the US — some subscribers reported that bank card prices have been showing as worldwide. Satterwhite clarified that wasn’t the case.

“We haven’t made any modifications to our funds setup, however the descriptor persons are seeing could have modified,” Satterwhite says.

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